Get help without leaving the app.
Come's support desk runs through a real in-app inbox, with named operators on the other end. The desk is the primary channel; the routes below exist so you can reach it from a desktop or before you install the app.
Use the in-app support inbox
The fastest route. Open the app, tap the help icon and start a conversation. Replies appear in the same window.
From the app
Help icon → New conversation. The support team responds in-app with file attachments supported.
Response time
Most tickets receive a first response within minutes during peak hours. KYC questions can take longer.
Out of hours
The desk is staffed most of the day. Outside staffed hours the system logs your ticket and replies when the desk opens.
What to include for a faster reply
These four fields let the desk resolve most tickets in a single exchange.
Account ID
The numeric ID shown in the app profile. It looks like a long number near your username.
Format
Fantasy, rummy, sports or a specific game title. The desk routes the ticket to the right specialist.
Transaction ID
For payment or withdrawal questions, the transaction ID from your bank or wallet speeds up the lookup.
Screenshots
If you can attach a screenshot, do. It removes the back-and-forth on most issues.
Follow the brand on the channels it actually uses
Come runs six official social channels. The list below links to the verified accounts only.
Telegram
Daily updates and live match commentary.
DCDiscord
Community chat and member-only tournaments.
XX (Twitter)
Live match reactions and short announcements.
WABroadcast channel for major updates.
FBContests, posts and brand announcements.
IGVisuals, member spotlights and stories.
Self-service responsible-use tools
If you want to slow down or stop, the desk handles each request in one business day.
Deposit limit
Daily, weekly or monthly cap. Set it from the wallet screen.
Time-out
24 hours, 7 days or 30 days. The account unlocks automatically when the time-out ends.
Self-exclusion
Six months or longer. A written request is required to reactivate the account.